Complete peace of mind

 Companies’ requiring a higher level of cover and totally seamless support, for a flexible and manageable monthly investment, make our contractual support a real business asset.

A tailored Service Level Agreement sets out how we will perform and we agree this with you at the start. Response times are guaranteed!
 

   Remote Support Contracts - Reactive

Using our core software tools and proven remote support model, this level of cover provides easy to access, cost efficient and responsive support.

Our state-of-the-art remote control application allows us to interact with you directly anywhere in the World.  When the Internet let’s you down our support staff are well trained and highly proficient at providing clear, fast and effective reactive support over the telephone.
 

“Taking Ownership of Your IT Issues”

 

    Remote Support Contracts – Proactive

Support is designed around you, ensuring you receive the level of cover that suits your business.

Our remote support package can be enhanced by including regular remote health checks on your critical arterial services and servers.

Through our continued investment in our work order tracking system, all remote health checks are logged and a detailed report is sent to the client on completion. 
 

  
   

 


 

    Remote Support with On Site

By combining a tailored remote support contract with regular on-site visits, we can provide the one-to-one support and essential systems maintenance many businesses require.

This level of cover gives you the feel of an in-house IT department without the overheads.

We plan each visit to ensure all work is prioritised with you and start building a trust, which is paramount to our working culture.