Nationwide IT Support Services
Sensus3 is an IT Support and
Network Administration
Company based in Surrey offering Nationwide IT
Support services to help small to medium size
businesses seamlessly outsource part or all of
their IT.
We take all the worry out of IT for you, by “taking
ownership” of your total IT infrastructure..
We
understand that for small and medium businesses
especially it can be easy to overlook IT
administration, systems and security management.
By offering fast and effective reactive IT support
via our telephone helpdesk coupled with
regular proactive on-site Network administration
and maintenance our contract customers enjoy the feel of
an in-house IT department without the overheads. Network & Server Monitoring allow us to immediately
react to changes or outages that occur within your
network infrastructure.
Sensus3 Helpdesk (Reactive Support)
he Sensus3 IT Support Helpdesk is the first port of call for all our clients when they need reactive support to technical issues.
Our helpdesk operatives are highly qualified, Microsoft certified and capable of addressing a range of complex issues including server management and strive to trouble shoot and resolve issues from the initial call where ever possible.
Within minutes of contacting us, our engineers are
able to remotely log on to your PC and resolve any
issues quickly and efficiently.
If any issues cannot be resolved remotely, a
qualified engineer can be booked to visit your site.
Sensus3 Testimonials
Chequers Contract Services
The guys from Sensus3 have
fulfilled all our IT requirements for the past 8 years,
their staff are friendly and always willing to oblige
whatever the circumstances. "Never let down"
Excellent!!
Gary Jeal – Director
DebRA – Registered Charity
Lacking our own in-house IT
specialist, our IT costs were spiralling until we
contracted with Sensus to provide regular, planned
support for our Crowthorne and Scotland offices.
Knowing that they will be in the office six days each
month enables regular maintenance and proactive updating
of the system to be planned, resulting in far fewer
sudden computer crises.
Their friendly, accessible approach, and willingness to
provide telephone support via their helpdesk when they
are not in the office, makes Sensus3 very easy to work
with.
"We recommend them highly"
John Dart - Director
Supplyplan UK
Like
so many of us, my baptism in 1994 into 'computerworld,
and computerspeak' was not something I accepted easily.
I knew my own business, but less about communicating it
in an ever changing IT arena. By good fortune, the
people at Sensus3 had given me earlier guidance and
support, and now provide my Company with a wholly
professional 'turn- key' service.
"Whoever you may be - Click in to this rich vein"
Michael
Harris
Reactive Help Desk Support
Our successful
Helpdesk is the first port of call for you to report all
your business IT technical issues.
All our support cases are time stamped and
tracked from the moment you report them, through
the diagnoses process and on to a prompt resolution. You also
receive an emailed report detailing exactly, all work carried out
Our success rate
is 99%
We
work to a guaranteed response time of 4 hours for contract
clients and offer support
for any business in need of technical support.
Preventative
Remote IT Support
Over 80%
of issues can be resolved using our fast and effective
Remote Access tools.
There is very little interaction needed from the
client and we can work directly on the systems
that have issues.
By utilizing and enhancing the power
of high speed Internet, we can quickly take
control, remotely of virtually any computer
or server.
We provide remote support across the UK, so
a helping hand is only a phone call
away.
Proactive
Onsite IT Support
Our on-site
support provides total peace of mind for our
clients and helps us build a lasting working
relationship with you.
We are ready to respond to your IT issues when remote
support cannot provide the “ Hands
On ” assistance required.
From our key location with fast links
to all major train and tube networks
and the M25 feeding all motorway
arteries on our doorstep, we are never far away.
We use best practice IT methods
and a wealth of
knowledge and experience.
Home | Site Map | IT Support Services | Remote IT Support Contracts Bank House, 30 Upper Mulgrave Road, Cheam, Surrey. SM2 7AZ - T: +44 208 770 0007 - F: +44 208 770 0008 |